Privacy Policy
Data Protection

Collecting Personal Data

This website collects the following personal data:

• account creation: your full name, email address and date of birth when you create your user account.
• log in: your full name, log-in details, usage details, location and, if applicable, payment details when you log into the website to place an order or use the services provided by the website www.maison-matisse.com.
• profile: using the website's services creates a profile which may include an address and phone number.
• cookies: cookies are used for website use. Please see "Cookies Policy" below.

Use of Personal Data

Personal data is used solely in terms of your business relationship with Henri Matisse SAS. It is used to provide and improve services on the website and maintain a secure environment. Personal data is never sold to third parties.
Specifically, personal data is used for the following purposes:

• your access to and use of the website;
• managing the website operation and optimization;
• fulfilling and completing purchasing agreements for items available to buy on www.maison-matisse.com;
• organizing the terms of use for payment services;
• checking, identifying and verifying data provided by you;
• providing member-only www.maison-matisse.com services, such as subscription to the newsletter;
• managing your requests sent to our Customer Service;
• preventing and detecting fraud, malware (malicious software) and managing security issues.

In the aforementioned cases, we are required to process your personal data in order to duly fulfill your commission or the provision of a service that you have expressly requested from us. We also conduct statistical studies and analysis with data as a whole to understand how users interact and use the Website in order to improve our product range and services.
Solely with your prior consent, we also process your personal data to:

• conduct business communications activities;
• personalize the Website based on your interests.

Service Providers who have Access to Personal Data

Personal data is sent to Henri Matisse SAS service providers who process it on behalf of Henri Matisse SAS (sub-contractors) and/or their own behalf (data recipients).

These service providers have limited access to data, in terms of providing these services, and are under a contractual obligation to use it in accordance with the appropriate data protection regulations.

Service providers include:

• Sendinblue, our newsletter sending service,
• banks and financial companies working with Henri Matisse SAS to provide payment services,
• customs services and service providers for overseas shipments.

If required by law, data may be sent to any police or administrative authority in accordance with administrative or legal proceedings or in terms of legal requisitions e.g. fraud.

Henri Matisse SAS’s sub-contractors may have access to personal data to:

• prepare and ship orders and for product returns
• maintenance and technical development operations for the Henri Matisse SAS website, including companies that fulfill orders and provide website hosting, information storage, email service providers and analysis services and tag management such as Google Analytics.

For further information about these analysis services and how to exercise your right to object, please visit the following websites:

• https://support.google.com/analytics/answer/6004245
• Google Analytics: https://support.google.com/analytics/answer/6004245?hl=fr

User Rights regarding Personal Data

Subject to specific processing, at any time you can:

• update or delete personal data by logging into your account and managing your account settings;
• delete your account by emailing the following address: customer@maison-matisse.com
• revoke your consent to processing;
• exercise your right of access to see what personal data we have in our possession, its origin and how it is used. In this case, before fulfilling your request, you may be asked for proof of identity in order to confirm accuracy;
• request an update, amendment, addition or, as per personal data regulations, you can remove, restrict or object the processing of your data.

Where applicable, you can ask to receive your personal data in Henri Matisse SAS's possession in a readable format on a computer, tablet or smartphone. You can request that we send your data direct to a third party that you have specified.
Should you believe that your personal data has been processed in an illegal manner, you can submit a claim to any authority governing compliance with personal data protection laws.

Retention Duration

We store your personal data for a limited duration that depends on the purposes of its collection. At the end of this time, your personal data will be deleted or made anonymous irrevocably. The retention duration depends on the purposes for its processing: e.g. data collected when buying items on www.maison-matisse.com is processed until the completion of all administration and accounting formalities then stored according to French tax regulations (ten years) while the data used to send you our newsletters is stored until you unsubscribe.

Social Networks

The official Henri Matisse SAS Facebook and Instagram accounts enable users to post and share their content. Users are advised that content published on social networks can be seen by any third party and increased vigilance is required of users when providing certain personal data on these websites or apps e.g. financial information, address or any sensitive data. Under no circumstances is Henri Matisse SAS liable for potential damages caused by third parties due to or arising from the publication of personal data by users.

Links to Third Party Websites

Hypertext links on the www.maison-matisse.com website may be sent to other websites and Henri Matisse SAS shall not be held liable if content on these websites contravenes current legislation. Henri Matisse SAS shall not be held liable if the website user is offended by visiting one of these websites.

Cookie Policy:

The www.maison-matisse.com website uses cookies to make the website more user-friendly and improve the customer experience.
A "cookie" is a small file sent to your browser and stored on your computer's hard drive.
We use this information to track the volume, type and configuration of traffic using the website to develop the design and layout, for administrative and planning purposes and generally to improve website content and user navigation.
These cookies are only installed upon the user's consent.

Changes to this Information Memo

This information memo regarding data protection may be subject to modifications and amendments over time. We advise you to check the content from time to time. Where possible, we do our utmost to notify you of any modifications in good time.